Richardson Enterprises - Company Policies

Exchanges and Returns

At Richardson Enterprises, we'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. Before you make your purchase read the complete returns policy information.

General Policies

Shipping charges are non-refundable.

All exchanges and returns require a Return Merchandise Authorization (RMA) number.* Exchanges and credits cannot be processed without one.

An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.

The returned package must be received within 10 business days of the RMA issued date.

To request an RMA, please contact Customer Service

When returning product, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.

All items must be returned in ¨as new¨ condition in the original packaging and have all accessories, blank warranty cards, and owner’s manuals, if applicable.

Please note all returns conditions listed below, as applicable to your return.

We do not charge any restocking fees.

Order Acceptance

At this time, Richardson Enterprises is not able to accept Tax Exempt Reseller documents.

Richardson Enterprises reserves the right to, at any time, after receipt of any order, from any customer, and without prior notice, to supply less than the quantity ordered of any item or to cancel an order.

Payment

Richardson Enterprises accepts credit cards, checks or money orders as formal methods of payment. You may also opt to have a Customer Service Representative contact you to place your order.

By Credit Card: Richardson Enterprises accepts credit cards only through PayPal. We chose this service over the others so that we can keep our cost to you as low as possible.

Please note that our billing system will charge your credit card at the time of your order acceptance. Once your credit card has been accepted and we receive notice of the order acceptance from our credit card supplier we will ship your item(s) to you (please read the Special Note below). Items that are currently out of stock may be backordered at any time -- you will not be charged until the item ships from our warehouse. You may cancel your backorder at any time, or after 30 days your backordered item(s) will automatically be cancelled.

Some products may require a special order. These are clearly indicated on the product page. Special order products will be billed at the time of purchase.

SPECIAL NOTICE:

If you have placed an order for an eBook(s), your eBook(s) will be emailed (to the address you entered into your order form) as soon as your credit card processing has been varified. Due to circumstances beyond our control it may sometimes take 24-48 hours for you to receive this email.

If you have placed an order for a magazine subscription to EPEC's Fight For The Right online magazine, you will be emailed (to the address you entered into your order form) your userid and password as soon as your credit card processing has been varified. Due to circumstances beyond our control it may sometimes
take 24-48 hours for you to receive this email.

By Check or Money Order: If you pay by check or money order, please mail a copy of your receipt printed from our site along with your check, including shipping and tax, if applicable, to:

Richardson Enterprises

501 Keeneland Blvd.

Seymour, TN 37865-4112

Orders paid by check or money order must be in US funds and will be released for shipping 14 business days after receipt of payment. Once payment is received, order information cannot be modified.

Please Note: If your order contains both in-stock and out-of-stock items, in-stock items will ship immediately while backordered items will remain ¨open¨. A backordered item will ship as soon as it becomes available.

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